From onboarding to carrier registration, all you need to know to start with Ringo

Getting Started


Ringo is a smart, AI native business phone solution, built mobile first for growing teams on the go.

Every business needs a business phone. Customers expect faster, real-time communication, but most teams aren’t set up to keep up. Ringo keeps it simple with one shared number, a mobile experience built for speed, and smart tools that help you stay responsive from anywhere.

Intro

Getting started with Ringo is quick and easy. This guide walks you through each step to set up your account, personalize your workspace, and activate your communication tools.

Create Ringo Workspace

As a team member, getting started with Ringo is quick and easy. This guide walks you through each step a team member needs to go through to join an already existing workspace in Ringo.

Join Workspace

Number Porting

10DLC - Carrier Registration

Ringo Core

Local phone numbers play an important role in helping businesses connect with customers in specific regions. With Ringo, securing a local number is simple, whether you're entering a new market or strengthening your presence in an existing one.

Phone Numbers

Your Inbox is the core of your daily operations. Keeping it well organized is essential for delivering great service. In this guide, we’ll walk you through the main functionalities of your Inbox and share best-practice tips to help you get the most out of it.

Inbox

This guide will help you understand how to add and manage contacts in Ringo so you can easily keep track of who you’re speaking with. We’ve also included best practices to help you consistently deliver great service.

Contact Handling

Ringo gives you and your team a simple, smart way to make and receive calls while ensuring your customers always have a smooth experience. In this guide, you’ll learn how to start and join calls, collaborate during calls and set up your call preferences.

Calling

Ringo uses SMS messaging to help you communicate with customers in a fast and efficient way. This guide explains how to receive and send messages, and how to set message templates for smooth communication.

Text Messages

As part of the smartphone experience, Ringo enables you and your team to collaborate easily on customer requests, making your service smoother and more efficient. In this guide, we’ll walk you through how to invite your team to your workspace, how to chat in internal threads, and how to configure your workspace in the best way for you and your team.

Team Collaboration

AI Tools

The AI Message Assistant helps you write faster, clearer and more professional messages. You can enhance your writing, change the style, translate messages and get automatic message suggestions based on your past conversations.

AI Message Assistant

Whenever a call takes place (either between a customer and your team or between the customer and the AI Call Assistant), you can receive an AI Call Summary. The summary shows the main points discussed during the call and lists the key tasks to follow. It is a simple way to catch up on what was said and plan what needs to be done after the call.

AI Call Summary, Record and Transcript

Ringo offers powerful AI tools that help you stay consistently present for your customers while enabling you and your team to work more efficiently. In this guide, we’ll walk you through all of our AI features and show you how to set them up.

AI Call Assistant

This guide will help you better understand how Ask Ringo features works, where you can find it in the app and some examples on how to use it.

Ask Ringo

WhatsApp

Ringo allows you to message your customers on WhatsApp as well. As an official Meta Business Partner, we use the official WhatsApp API to enable businesses to reach customers using pre-approved WhatsApp templates and to receive messages from customers who contact them directly.

About WhatsApp

Before you can send templates or receive WhatsApp messages, you first need to register your business with Meta’s WhatsApp platform. This enables WhatsApp messaging inside Ringo. This guide will walk you through the registration process step by step.

Register WhatsApp

In this guide, we’ll walk you through how to create WhatsApp templates and get them approved directly from the Ringo app. You’ll also learn how to send, manage, and track WhatsApp messages,all in one place.

Create & Send WhatsApp Templates

Administration

In the Settings section, you can update your profile details (admin or member name), add team members, and configure both AI and WhatsApp. This is where you personalize your customer experience and tailor Ringo to your business needs.

In this guide we'll walk you through how Ringo's free trial works, the different subsription options and also how to manage it from your Settings.

Manage Subscription

Contact Us

Ringo is more than a communication platform, it's a growing community of entrepreneurs, operators, and teams building smarter, more efficient workflows together. Here’s how you can connect, learn, and share with others using Ringo:

Community

We’re actively shaping the product with real feedback from early users like you. Our goal is to deliver the best mobile-first communication experience for small businesses ready to level up how they handle calls, messaging, and customer support.