Making Calls

You can start a call in several ways: from the keypad, from your inbox or directly from a contact. Below is a quick overview of each method.

Calling New Numbers From the Keypad

• Open the Keypad tab in the navigation bar.

• Enter the number you want to call.

  • Call: Tap the phone icon to start a call.

  • Message: Tap the message icon to start a chat.

  • Add as Contact: Create a new contact using the number. (See our Contacts guide for more details.)

Calling Existing Contacts

Method 1 – Using the Keypad

• Go to the Keypad tab.

• Paste or type the number.

• If it matches an existing contact, their contact card will appear automatically.

Method 2 – From the Inbox

• Open the Inbox.

• Search for or select the conversation you want.

• Tap the phone icon in the top right corner.

Method 3 – From Contacts

• Open the Contacts tab.

• Search for or select the contact.

• Tap Call.

Receiving Calls

When you receive a call, Ringo gives you several options so you can respond to customers in the best possible way.

Answering a Call

When a call comes in, choose Accept or Decline:

If you accept, you will see several features available during the call:

Call Participants

Participants can include you, the customer, teammates or Ringo’s AI Call Assistant.
If there are more than 2 participants in a call (including the AI Call Assistant or not) then you can:

• Mute participants if needed

• Remove participants if needed

Live Transcription

See a live caption of everything being said, word by word. After the call ends, the full transcript will be available in the chat.

Call Options

Quick Actions:

• Mute – Mute yourself anytime, this is useful in noisy environments.

• Keypad – for when you have to enter other numbers

• Speaker – Switch to loudspeaker.

Advanced Actions:
Tap “More” to see advanced call options:

• Record – If you want to access the call transcript, summary, or replay later, you must start recording at the beginning of the call.

  • Click the More button.

  • Select Record.

  • A “Rec” sign will pop on your screen

  • After the call ends, you will receive all call details in the chat with the customer.

• Add member – Invite a teammate to join the call.

  • Choose from your current teammates already added to your workspace

• Add participant – Add a new phone number.

  • Write down the number you want to add to the call, the click “Add”

• Add AI – Bring your AI Call Assistant into the call so it can take over if needed.

  • You will see a new participant has been added to the call

  • You can leave the call once the AI has taken over

• Hold – Place the call on hold and resume it anytime.

Call Setup

At Ringo we want to give you the simplest and most flexible calling experience. This guide explains how to adjust your call settings, including the AI Call Assistant. We also included some useful tips so you can make the most of these unique functionalities.

Call First Responder Setup

When a call comes in, you can choose whether it rings your team first or goes directly to your AI Call assistant. You can also set a timeout so the call is handed to AI if no one answers in time.
If you select:

• Team Members - The call rings your team first. If no one answers or the timeout ends, it is handed over to the AI assistant.

• AI Assistant - The AI answers the call, any team member can still join the call at any time.

Ring Timeout - Choose how many seconds the call should ring before the AI takes over. You can set it between 10 and 60 seconds.